bcb33's Privacy Policy

Identity Information

When you create an account on bcb33 or use our services, we may collect the following identity information from you:

• Full name
• Date of birth (for age verification)
• National ID or passport number (where applicable)
• Address and contact details
• Email address and mobile number

Financial Information

We collect payment-related information to process transactions. This includes:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Transaction history and amounts
• Deposit and withdrawal records

No full card numbers or complete bank account details are stored on our servers. Third-party payment gateways handle this information securely.

Technical Information

We automatically collect certain information about your device and browsing activity, such as:

• IP address and device type
• Operating system and browser information
• Site access times and session data
• Pages visited
• Referrer URL

Information You Provide Directly

Information is collected when you provide it to us directly. This includes:

• When filling out the account registration form
• When submitting documents during the identity verification (KYC) process
• When making a deposit or withdrawal request
• When contacting support via live chat or email
• When participating in promotional offers

Automatic Collection

When you use our platform, our systems automatically collect certain technical information. Cookies, log files, pixel tags, and similar technologies are used for this purpose. This information is used to improve platform performance and monitor security.

Account Management & Service Delivery

We use your information to create, manage, and verify your account, to process transactions, handle deposits and withdrawals, and to give you full access to the platform's features.

Security & Fraud Prevention

It is our responsibility to detect and prevent suspicious activity to ensure the security of your account and funds. We protect every account using SSL encryption and advanced security technologies.

Platform Improvement

We continuously improve our services by analysing user experience. Your usage data helps us understand which sections are most popular and where improvements are needed.

Communication & Support

We use your email address and mobile number to send you necessary information, notices, or support-related communications. Our support team is available 24/7 in Bengali and English.

Regulatory Compliance

We retain your information to ensure responsible gaming and to verify age. This is part of our fair play policy.

Encryption & Protective Measures

bcb33 uses industry-standard security practices to keep your personal information safe. Our platform is protected with SSL (Secure Socket Layer) encryption technology, which secures all data exchanged between your browser and our servers.

Server Security

Our servers operate in secured data centers. Only authorised personnel can access your information for specific purposes. All access is logged and regularly audited.

Data Retention Period

We retain your information for as long as your account remains active or as needed to provide our services. Even after an account is closed, some information may be retained for a specified period due to legal or regulatory requirements. Once that period ends, the information is securely deleted.

Service Provider Partners

We use trusted third-party services — such as payment processors (bKash, Nagad, Rocket, Upay, and bank payment gateways), game providers, and technology infrastructure providers. These partners are given only the amount of information needed to perform their specific service. They may not use your information for any other purpose.

Legal Obligations

We may be required to provide relevant information in response to a valid request from a law enforcement agency or judicial authority. In such cases, the utmost care is taken and you are informed to the extent possible.

Emergency Situations

If there is an immediate threat to someone's life, health, or safety, or where necessary to protect the security of the platform, limited information may be shared with the relevant authorities.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. bcb33 uses the following types of cookies:

• Essential Cookies: Required for the platform's basic functionality — maintaining login sessions, security verification, and so on.
• Performance Cookies: Analyse usage patterns to improve the user experience.
• Functionality Cookies: Remember your preferences — such as language and display settings.

Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some important platform features from working correctly. The process for managing cookies differs between browsers — refer to your browser's help section for the correct instructions.

How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. Once your identity has been verified, your request will be processed as quickly as possible. We always provide assistance in Bengali and English.

Age Restriction

bcb33's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is a mandatory step during account registration.

If we become aware that a minor has used our platform or provided information, we will immediately close the relevant account and delete the data. If a parent or legal guardian has concerns about this, please contact us.

Processing Data Across Borders

In some cases, your information may be processed on servers located outside Bangladesh. This occurs only when our technology infrastructure or service providers are based in another country.

For such transfers, we ensure that adequate safeguards are in place at the destination — such as contractual protection clauses or equivalent security standards. Keeping your information secure everywhere is our priority.

Updates & Notification

bcb33 reserves the right to revise this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email address or display a clear notice on our platform.

Continuing to use the platform after any changes will be taken as your acceptance of the updated policy. You are therefore encouraged to re-read this policy after each update. The "Last Updated" date at the top of the page indicates when the most recent change was made.